F&B Manager Operations Center Based in Melià Milan - Melià Hotels International

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission of the role: Responsible for the implementation of strategy, the standards, attributes, products and the optimization of operational efficiency in dining areas, bars and MICE facilities for hotels in their Operations Center. Provides feedback to F&B Partner regarding the needs/opportunities of the OC hotels.

What will you have to do?

• Responsible for implementing the F&B strategy in hotels in the Operations Centre and in Melià Milan through the application of product and quality standards and culinary management.
• Provides the Hotel Services team with an operational vision of the destination for the definition of standards. They are thus involved in the definition of strategy, standards, processes and procedures.
• Provides feedback to the F&B Partner regarding needs/opportunities in the Operations Center.
• Analyses the competition and reports on trends and proposes improvements to the F&B Team.
• Responsible for the implementation of projects, programs, technological tools and processes for all the hotels in the Operations Centre, ensuring the correct use of equipment, the detection and resolution of problems, and feedback to the teams involved.
• Responsible for monitoring and supporting pilot projects, tools and processes to ensure their correct implementation and subsequent analysis. This allows progress of the project to be assessed together with all those involved.
• Identifies and proposes improvements, tools or processes that optimise the workplace, operational efficiency and the agile performance of their hotels.
• Carry out local adaptation to the country.
• Receives incident reports or suggestions for improvement from hotels regarding F&B services and reports on product, service and attribute standards.
• Support the F&B Partner in the adaptation by country.
• Lead the roll out of your hotels.
• Ensures compliance with standards and objectives, reporting any possible deviations to the HM for immediate correction and regularly reporting to the Director of the Operations Centre and F&B Hotel Services to analyse performance.
• Monitor application on site.
• Responsible for supervising hotel operations in their area, defining operating guidelines, and supervising the most important or largest events.
• Reviews the templates related to the 3-year improvement plan of your hotels and agree with Hoteles Services and OC Director.
• Is informed regarding relations with F&B operators and external partners and supports in case of need.
• Transfer to the different outlets any issue related to Pricing and supervise in terms of the % of desired margins in their hotels.
• Responsible for the F&B P&L of his OC. Tracks budget compliance. Supervises the implementation of action plans to solve any incidents.
• Participate in the preparation of their department's budget according to the set guidelines.
• Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner.
• Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department.
• Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner.
• Analyze and prioritize the F&B investment needs of OC hotels.
• Provide feedback on F&B feasibility projects if Hotel Services requires it.
• Support Hotel Services and Operations if required.
• Actively participate in the recruitment of their team and its dissemination on social media.
• Keeping track of the presence of the staff under their command and resolve possible incidents.
• Planning work shifts, absence control, as well as promoting the use of the holiday period by team members.
• Inform HR of possible extensions, termination of contracts and any other incident in the performance of their work that could lead to a warning or sanction.
• Responsible for the implementation of Food Safety Regulations

What we are looking for:

• University degree, preferably Tourism or Hospitality, or similar.
• At least 3-5 years in management positions and F&B strategy development
• Fluency in Italian and English.
• Ability to produce the budget definition.
• Knowledge of hotel operations.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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