Front Office Agent - Melià Milano

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

City lovers choose our hotels. Located in the most popular cities, we are renowned for our exceptional service and warm Spanish hospitality. Treat yourself to an autumn escape in the city of your dreams and stay in our hotels where every moment is unrepeatable. Soul Matters.

Mission: To manage properly all the activities related to Front Office Department

Main responsibilities:

• Check-in and check-out hotel guests in a timely and professional manner.

• Process all payments according to established procedures.

• Welcome guests in a friendly, prompt, and professional manner

• Register guests, issue room keys and provide information on hotel services and room location

• Up-sell rooms when possible, to maximize hotel revenue

• Accurately process all cash and credit card transactions in accordance with established procedures

• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

• Respond appropriately to guest complaints

• Make appropriate service recovery gestures in order to ensure total guest satisfaction.

• Perform other duties as assigned.

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.

• Must be fluent in English; other languages are preferred.

• 1-year experience in a fast environment in the same or similar position in a hotel/resort.

• Passionate for Hospitality and with a strong attitude to interpersonal relationships

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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