Restaurant Manager - Palazzo Cordusio Gran Melià Hotel
Milano, IT
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Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family 🚀
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- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
MISSION
Organize and supervise the restaurant operations to ensure high-quality service, contributing to the achievement of the Food & Beverage department’s financial, quality, people development, and operational objectives.
OPERATIONS
- Oversee daily restaurant operations: products, orders, service standards, and menu planning.
- Manage inventories, stock levels, suppliers, and orders through SAP.
- Monitor maintenance, HACCP controls, and cleaning schedules.
- Review customer feedback (Review Pro, social media) and implement improvement plans.
- Participate in briefings and management meetings to follow up on performance and results.
- Control staff costs, productivity KPIs, and F&B investments (budget and PAI).
FINANCIAL MANAGEMENT
- Understand and manage the department’s budget, supporting the Head of Department with forecasts.
- Monitor financial performance and deviations from targets.
- Ensure efficient ordering and use of materials and services in line with company procedures.
HUMAN RESOURCES
- Support and participate in talent identification and staff development.
- Promote HR tools and initiatives (development plans, climate surveys, internal programs).
- Assist in recruitment and team promotion through social media.
- Encourage team engagement and participation in wellness programs.
CUSTOMER EXPERIENCE
- Ensure the correct implementation of brand standards and service philosophy.
- Personalize the guest experience, anticipate needs, and resolve incidents effectively.
- Share Voice of the Customer objectives and lead improvement actions when necessary.
- Ensure the team is informed about hotel services, events, and experiences to promote them to guests.
HEALTH & SAFETY
- Be familiar with the hotel’s evacuation plan and safety procedures.
- Ensure compliance with Occupational Health and Safety policies.
- Guarantee proper use and training on personal protective equipment (PPE).
LOCATION: Palazzo Cordusio, Milan, Italy
LANGUAGE REQUIREMENTS
- Fluent in Italian and English (both spoken and written) — mandatory.
- Knowledge of additional languages will be considered an advantage.