WAITER - Gran Melià Hotel Palazzo Cordusio Milano

“The world is yours with Meliá” 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

Because belonging to the great Meliá family is being VIP 

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉

MISSION: Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services.

OPERATIONS

• Ensures compliance with the instructions of their immediate superior regarding duties assigned to them before and at the end of the shift.
• Verifies that they have all the equipment and supplies required to provide room service and handles it appropriately to avoid breakage and waste.
• Participates in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, and general comments and sharing information.
• Consistently friendly and respectful towards guests when delivering room service, always with an impeccable posture and presentation.
• Service must be quick and correct, following the SOP for the position and ensuring that service is provided in good time.
• Before delivering the service, ensures that the order is for the right room and meets the customer's requests.
• Presents the service in line with quality and presentation standards, checking that all the items are included, such as cutlery, salt cellar, napkins, sauces, dressings, etc.
• Handles services with extreme caution to avoid accidents, spillage or breakages, complying at all times with safety regulations.
• Immediately removes any item or dish that is not to the customer’s liking. If it is due to something simple, returns the item or dish to the kitchen, but if it due to something of greater importance, informs their immediate superior.
• Presents the bill to the customer in strict compliance with procedures depending on the form of payment.
• Is punctual and complies with policies and procedures regarding discipline, presentation, work schedules, transit areas and safety regulations defined by the hotel.
• Attends departmental meetings and constantly takes part in scheduled training for their position.

CUSTOMER EXPERIENCE

• Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
• Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
• Support their manager with the Sensory Architecture established for their areas.
• Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.

HEALTH & SAFETY// HEALTHY WORKPLACE

• Be knowledgeable of the hotel’s evacuation plan.
• Be knowledgeable of the personal protective equipment and use it correctly.
• Be knowledgeable of the methods, work procedures and risks inherent to their activity.
• Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

REQUIREMENTS

EDUCATION AND TRAINING: Compulsory Secondary Education and/or Higher. Training according to the position

LANGUAGES: Local language (depending on the geographical location of the property) and advanced English. A third language will be highly valuable.

SPECIFIC KNOWLEDGE: Teamwork skills, proactivity to excellence, dynamism and organisation. Clear customer and detail orientation

EXPERIENCE: At least 1 year’s experience in a similar position or 2 years as an assistant waiter.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 

If you want to be “Very Inspiring People“, follow us on: 

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