Reception Manager (Maternity Cover)

“The world is yours with Meliá” -IV#LI-IV11

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

INNSiDE Newcastle

A hotel with a great deal of personality in downtown Newcastle. One part history, one part avant-garde, a vibrant combination that is perfectly reflected in this unique urban hotel. Located on the city's historic quayside and with views of the River Tyne. A magnificent location and easy access, make it the ideal base for exploring everything that Newcastle has to offer.

  ** Salary package: £27,219 plus commission on upsells // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more** 

Reception Manager (Maternity Cover – 12 months)

MAIN JOB PURPOSE: To manage the daily operations of the Reception Department, ensuring guest satisfaction and maximum customer care through an efficient and courteous service, to the required standards of the hotel. To monitor, train and build on current standards and implement new procedures where necessary.

Responsibilities will include, but are not limited to: 

• To actively demonstrate excellence in customer care and service, whilst maintaining high levels of respect and a professional image at all times within the hotel.
• To provide at all times maximum support to the front desk team with the objective of alleviating problems or delays, which may occur on check- in or checkout.
• To delegate tasks and set objectives to both assistant and sub-departmental managers and supervisors on a regular basis.
• To be responsible in conjunction with the Human Resources department for the employment and training of staff, ensuring all training manuals are kept up to date, and any training needs identified.
• To make certain that all rotas are arranged in accordance with business levels, ensuring all overtime is effectively controlled in co-ordination with the General Manager, and that all time sheets are correctly completed and delivered on time.
• To supervise the allocation of bedrooms with regard to tour groups, VIP’s and regular guests, ensuring any special requests are met.
• To maintain a high standard of appearance at all times, personally and within the team, ensuring all uniforms are clean and well presented.
• To make certain that the hotel credit procedures are carried out and strictly adhered to at all times, and that all records are accurate and up to date.
• To hold regular team briefings, and meetings on a one-to-one basis, ensuring all Reception staff is aware of any relevant promotions, Sales and Marketing activities etc. A departmental meeting to be held at least once a month.
• To actively promote the selling of the hotel and its facilities, and the up-selling of the bedrooms wherever necessary. To ensure that the departmental and corporate product targets are achieved (Melia Rewards, up-selling).

What are we looking for? 

• Experience in a related activity in the hospitality sector. 
• Fluency in English and an additional language would be a plus. 
• Knowledge of the Opera system
• Organisation and leadership along with teamwork skills.

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP   

• Competitive Salary 
• Holidays: 29 days’ holiday including 8 public holidays  
• Contributory pension scheme 
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation) 
• Discounted dental and health cover with HSF 
• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets) 
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform 
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules) 
• High street discounts: with Perks at Work 

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

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