Hotel Manager - Melia Vinpearl Quang Binh

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We are looking for Hotel Manager - Melia Vinpearl Quang Binh

Mission:

A Hotel Manager is responsible for the effective operational management of the hotel, to ensure Operational Heads of Department achieve and exceed their revenue, Quality, Staff satisfaction and Guest satisfaction targets at Melia Vinpearl Quang Binh

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Main responsibilities:

a.    Operation: 
•    Responsible for Actively manage key property issues (including capital projects; customer service; refurbishment)
•    Assist the development of achievable hotel budgets and other short and long-term hotel strategic goals
•    Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
•    Respond to audits that are completed by the company or external ones, to ensure continual improvement is achieved
•    Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company Service Standards
•    Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action to rectify where needed
•    Coach and develop the Heads of Department reporting to him/her, through objective setting and personal development, to ensure career progression and effective succession planning within the hotel and company
•    Hold regular briefings and communication meetings with the HOD team
•    Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
•    Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

•    Ensures core elements of the service strategy are in place to produce the desired results.

b.    Performance
- Responsible for creating, analyzing and managing P&L, ensuring the achievement of the KPIs in the budget or forecast for the MVP Quang Binh. Through activities such as: 
-    Direct cost control
-    Creation of accurate cost breakdowns 
-    Control of wastage and food waste management
-    Personnel cost optimization
-    Revenue control and optimization 
-    Analysis of revenues and products sold 
-    Regular Business Reviews
-    Creation of the annual CAPEX requirements
-    Creation of the annual OPEX requirements

c.    Human Resources 
•    Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, climate, E-melia, development plans, Inspiring Opportunities, Melia Talk, Graduates Programs, Code of Ethics...).
•    Identify high potential staff and actively participate in the development of the team
•    Receives potential candidates for HoDs and validates the final candidate. Supports HoDs in the validation of the candidates for Assistant HoDs in the hotel and is informed about candidates for general staff positions.
•    Responsible for onboarding in the hotel with the support of HR and the HoD, ensures compliance with the entire onboarding process for HoDs and general staff.
•    Responsible for the implementation of Melia, Let’s Talk, attendance and follow-up. 
•    Acts as the hotel Head of Emergencies in all matters related to occupational safety and responsibility for customers.
•    Participates in the service culture and brand induction sessions of the hotel team, being the host of them.
•    Identifies training needs at the service level for the hotel team.

Main requirements:

•    University degree, preferably Tourism or Hospitality, or similar.
•    Excellent English skill in both writing and speaking
•    At least 3-5 years in same positions in International size
•    Development of management tools and processes, as well as improvement of KPIs.
•    Ability to produce the budget definition.
•    Knowledge of hotel operations.
•    Excellent communication skills.
•    Problem-solving skills.
•    Ability to lead a team.
•    Vietnamese Native
 

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

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