Housekeeping Manager - Melia Vinpearl Quang Binh

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We are looking for Housekeeping Manager - Melia Vinpearl Quang Binh

Mission:

Manage the daily operation of the Housekeeping, and where applicable, the Laundry/Valet departments. Responsible for budgeting, forecasting, and financial planning of the department. Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.

Main Responsibilities: 
•    Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.
•    The prime objective is to achieve the highest possible level of satisfaction amongst guests and consistency, efficiency and politeness amongst the members of staff.
•    Careful and selective hiring of new staff members to guarantee a good working environment and high standard of service.
•    To be cost conscious, without creating discomfort to the guests.
•    Housekeeper has to be thoroughly familiar with the Hotel’s Policy and Procedure, products, Fire & Emergency Manual as well as Employee’s Handbook (House Rule).
•    To assist in the preparation of the Department Budget.
•    To ensure that the department's operational budget is in line and costs are strictly controlled.
•    To constantly strive to please all guests that he may come into contact with during his work hours.
•    To ensure through effective supervision that all services offered in the Housekeeping Department are available and carried out with the utmost efficiency and courtesy at all times.
•    To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work. 
•    To liaise with the Front Office on anticipated guest check-ins, check-outs, room assignments and rooming list etc.
•    To conduct periodic inspections of all hotel areas to check the cleaning standard.
•    To be responsible for the inventory of guest supplies, linen, uniforms, and the ordering and replacement when necessary.
•    To be responsible for ordering cleaning supplies and guest supplies, and to check that they are handled, and stored correctly.
•    To make recommendation to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.
•    To liaise with the hotel's contracted companies for pest control to ensure an effective programmed is constituted and maintained.
•    To ensure that all V.I.P.'s, rooms are checked prior to the arrival of the guest for 100% readiness.
•    To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
•    To ensure proper arrangement and maintenance of flowers and plants. in the guest rooms and Public Areas.
•    To assist in the planning and implementation of the hotel's rehabilitation plans as appropriate.
•    To conduct regular Housekeeping meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.
•    To assist subordinates during peak periods.
•    To keep informed of the housekeeping standards of competitor hotels.
•    To assist as necessary in providing uniforms and decorations for special theme parties -and other promotions.
•    To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
•    To ensure that all employees have a complete understanding of and adhere to the hotel's policies and procedures.
•    To conduct training courses for new employees and regular "refresher" courses for newly hired and existing employees.
•    To conduct employee evaluations for all Housekeeping employees to review their general performance, discuss existing performance and areas of improvements.
•    To interview potential new employees in liaison with the Personnel Department. 
•    To supervise the department's orientation programmers for new employees to ensure that they understand the policies and procedure of the hotel.
•    To ensure that all departmental reports and correspondence are completed punctually and accurately.
•    To ensure proper control of master keys of the hotel.
•    To ensure the proper handling and control of lost and found.
•    To ensure proper requisitioning and controlling of supplies.
•    To ensure proper assignments of work to Housekeeping employees.
•    To ensure effective control of linen (i.e. receiving, recording, storage, etc.).
•    To attend the meeting and briefings laid down by the hotel management.
•    To respond to any changes in the Housekeeping function as dictated by the industry, company or hotel.
•    If required, to assure the functions and responsibilities of the Manager on Duty in accordance with the hotel's Manager on Duty roster.
•    Reinvestigates complaints and takes corrective measures.
•    Checking, reporting and ensuring Emergency and safety hazards are removed, handled and reported for remedial action.
•    Overseeing all activities under the responsibilities of Housekeeping Department.
•    Regularly inspects work to ensure standards and procedures established for maintenance and cleanliness are implemented and maintained.
•    Conducts continuous on the job training for all Housekeeping employees, especially deviation from the established standards and procedures.
•    Regularly updating the Housekeeping Operation Manual, Training Manual, and Renovation Records.
•    Responsibilities for the effective control, record, issue and care of furniture’s, equipment items, operating items, guest and clearing supplies including their storage.

Requirement:

•    Degree in Hotel Management or a related field 
•    Proficiency in English (reading, writing, speaking, listening) 
•    Strong knowledge of housekeeping practices, including chemicals, floor care, carpet maintenance, and computer skills 
•    Minimum of 2 years of experience in the hospitality industry in a similar role at a five-star deluxe hotel 
•    At least 1 year of experience in a comparable position at hotels of similar category and service level

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

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