Front Office Manager

“The world is yours with Meliá” 

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? 😉🌟

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

FRONT OFFICE MANAGER

MISSION: Highest authority in the hotel’s front office department, overseeing the achievement of the department’s operational objectives in accordance with company policies and standards. Their top priority is to ensure customer satisfactio

Your Task:

• Establish and supervise the responsibilities of the staff under their management during different shifts, ensuring that employees work according to the defined procedures. Effectively resolve any complaints or challenges. 
• Verify the correct charging of various rates based on the type of guest, properly applying hotel billing and striving to maximize profitability. 
• Create and publish employee schedules, ensuring all shifts are covered as planned and filling in as necessary. 
• Ensure that guest check-in/check-out procedures are followed efficiently and resolve any issues immediate
• Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to their department.  
• To ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.  
• Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department. 
• Be knowledgeable and share with their team the Voice of the Customer goals and ensure their fulfilment, creating and defining improvement plans if necessary. 

What are we looking for:

• University degree or Higher Education, preferably in Tourism, Hospitality, or a similar field. 
• Language Skills - Advanced English. A second language is a plus 
• Knowledge of hotel operations. 
• Knowledge of hotel management software programs. 
• Familiarity with check-in and check-out procedures. 
• Ability to supervise and coordinate payment transactions. 
• Advanced proficiency in Microsoft Office. 
• Skills in handling complaints and claims. 
• Effective communication. 
• Team management and supervision. 

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “Very Inspiring People“, follow us on: 

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