Shift leader Front Office- Villa Agrippina a Gran Melia Hotel

“The world is yours with Meliá” 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.  

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟 

Job Mission 

The Shift Leader Front Office will effectively and efficiently manage Guest and Customer inquiries during the shift .  As Shift Leader you will handle ,professionally and effectively, luxury customer inquiries and converts sales opportunities that emerge with Guests and customers interactions that may contribute to hotel profitability

What will I have to do?

• Work with Housekeeping, Maintenance, Reservations and Events Teams to solve any guests issue
• Manage the Front Office Department during the shift to meet and exceed guests' expectations
• Opening and closure of Pm
• Seek opportunities, actively, toexceed guests expectations 
• Develop the Front Office  Team to ensure the constant delivery of excellent Guest and customer service

What are we looking for?  

• Previous experience leading in a Front Office Team in a competitive market
• Knowledge of Opera / Opera Cloud as a must
• Excellent team approach
• Excellent organizational skills with a high level of accuracy
• Excellent communication skills and ability to build effective long-term relationships
• Problem solving approach to work
• Strong atention to detail
• Ability to work independently, prioritize work and ask for clarification when needed
• Strong work ethic
• Excellent oral and written communication skills
• Ability on complaint handling
• University Degree according to the position
• High Level of English, required level c1/c2
• Must be able to work flexible days and hours, including weekends and holidays. 

_

Because belonging to the great Meliá family is being VIP 🌟 

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you. 😉 

At Meliá we are all VIP 🌟 

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP people. 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 

If you want to be “Very Inspiring People”, follow us on: 

INSTAGRAM – TWITTER – LINKEDIN – INDEED - GLASSDOOR