Front Office Supervisor

Job Mission:

The Front Office Supervisor will supervise and coordinate the shift activities at the Front Desk, and act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximize rooms revenue and guest satisfaction. 

What will I be doing?

• Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards;
•  Check-in and check-out process following brand standards;
• Issue room keys and provide information on Hotel services and room location;
• Provide touristic information and assist the Concierge team with requests and booking of services when needed;
• Escort guests and clients to rooms or other Hotel facilities and provide luggage assistance upon arrival and departure if required ;
• Manage online and phone reservations when required while on duty;
• Answer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departments;
• Assist in training new team members and monitor their performance;
• Ensure that SOPs and daily checklists are being followed and implemented;
• Ensure the desk is covered at all times;
• Have full awareness of the current daily status of the Hotel;
• Ensure smooth handover to the next shift;
• Process all payments according to established procedures;
• Complete any required reporting (financial and non-financial);
• Inspect guests rooms from an Housekeeping perspective if and when required;
• Respond appropriately to guest complaints;
• Make appropriate service recovery gestures in order to ensure total guest satisfaction;
• Collaborate on and follow company policies, practices and procedures in order to maintain internal controls;
• Perform other duties as assigned. 

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.  
• Must be fluent in English; other languages are preferred.   
• 2-3 years of experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality and with a strong attitude to interpersonal relationships
• Knowledge of Opera Cloud is an asset. 

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

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