Executive Assistant Manager - Melia Jinan

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

We are looking for Executive Assistant Manager - Melia Jinan (China)

Job Mission: 

     Provides support to the GM/HM in the implementation in their business units of the defined action plans, executing the tasks that have been assigned, to optimize the operation and customer satisfaction, with supervision of their results.
    Supports in its coordination with the hotel's operational departments based on the guidelines or guidelines received from the GM/HM. You can provide feedback to the GM/HM. 
    Member of the hotel's operating committee and ensures the operational excellence of its business unit together with GM/HM.

What will I have to do? 
•    Operations: Assist the General Manager in ensuring the operational excellence of all hotel departments and the implementation of action plans.
•    Finance: Align operational activities with set financial goals based on KPIs and participate in operational audits.
•    Sales & Revenue: Implement in-house sales and upselling actions to boost revenue and support key sales inspection visits.
•    Product & Brand Management: Follow up on customer feedback and coordinate the implementation of brand standards to enhance the overall guest experience.
•    Rooms: Supervise room cleaning and service standards, and coordinate work between accommodation departments.
•    Food & Beverage: Assist in implementing F&B standards, oversee daily operations and hygiene compliance to improve satisfaction and profitability.
•    Human Resources: Participate in organizing staff service culture and brand induction training sessions.
•    Loyalty: Support loyalty program trainings and ensure the delivery of member benefits and experiences.
•    Sustainability: Participate in the implementation of the hotel's sustainability projects and initiatives.
•    Health & Safety: Be familiar with safety procedures, assume assigned responsibilities, ensure compliance with health & safety regulations, and participate in risk assessments.
  
What are we looking for? 
•    Fluent in English
•    Total knowledge of hotel operations and knowledge of all operational positions of a hotel.
•    Demonstrated knowledge of Human Resources Management and Talent Development.
•    Knowledge of IT tools used in Hotel Management.
•    Total geographic availability.
•    International experience.
•    Leadership, autonomy, strategic vision and solvent social skills.
•    Attention to detail and passion for excellence.
•    Diploma or degree in Tourism or equivalent.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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