Night Audit (m/w/d), Wolfsburg

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

Your Task:

• Assisting guests at check-in and check-out as well as with questions and concerns and initiating/implementing appropriate action

• Achieving efficient guest satisfaction in compliance with Meliá Hotels International standards and by ensuring polite and courteous behaviour towards guests and colleagues

• Handle and pass on guest complaints to the night shift in a professional manner

• Monitoring the correct management of the hotel cash register, invoicing and accounting, preparing the daily closing with the associated task

• Complete and correct processing of all guest data and system maintenance

• Efficient processing and filing or forwarding of incoming and outgoing correspondence for guests

• Preparation and follow-up of other shifts

Your Profil:

• Host mentality
• Strong communication skills
• Good PC skills and knowledge of MS Office programmes, ideally also with the hotel software PMS Opera an advantage
• Organisational talent
• Good manners and a well-groomed appearance
• Flexibility and team spirit
• Independent work and a high sense of responsibility are also necessary for the work as a Night Auditor

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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