Executive Assistant Manager - Melia Chongqing

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

We are looking for Executive Assistant Manager (EAM) - Melia Chongqing (China)

Mission:

     Provides support to the GM in the implementation in their business units of the defined action plans, executing the tasks that have been assigned, to optimize the operation and customer satisfaction, with supervision of their results.
    Provide management and support to the Sales & Marketing Department, including overseeing sales strategies, team coordination, and performance tracking.
    Actively manages and supports the Sales & Marketing Department, aligning its strategies with the hotel’s overall operational and financial goals.

What will you have to do?

•    Operations: Assist the General Manager in ensuring the operational excellence of all hotel departments and the implementation of action plans.
•    Finance: Align operational activities with set financial goals based on KPIs and participate in operational audits.
•    Sales & Revenue: Lead, manage, and support the Sales & Marketing Department to drive revenue growth and market share. Oversee sales strategy execution, team performance, and marketing initiatives. Implement in-house sales and upselling actions to boost revenue, support key sales inspection visits, and collaborate with the GM on commercial planning.
•    Sales & Marketing Department Management: Directly supervise the daily operations of the sales and marketing team, including setting KPIs, monitoring performance, conducting sales meetings, and coaching team members. Ensure effective coordination between sales, revenue management, and marketing campaigns. Drive local corporate sales, MICE business, and digital marketing efforts. Report regularly to the GM on departmental results and action plans.
•    Product & Brand Management: Follow up on customer feedback and coordinate the implementation of brand standards to enhance the overall guest experience.
•    Rooms: Supervise room cleaning and service standards, and coordinate work between accommodation departments.
•    Food & Beverage: Assist in implementing F&B standards, oversee daily operations and hygiene compliance to improve satisfaction and profitability.
•    Human Resources: Participate in organizing staff service culture and brand induction training sessions.
•    Loyalty: Support loyalty program trainings and ensure the delivery of member benefits and experiences.

What are we looking for?

•    Strong Hotel Operations experience, especially with Sales & Marketing background 
•    Language: Fluent in Chinese & English. 
•    Local experience is required
•    Leadership, autonomy, strategic vision and solvent social skills.
•    Attention to detail and passion for excellence.
•    Knowledge of IT tools used in Hotel Management.
•    Diploma or degree in Tourism or equivalent.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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