Executive Assistant Manager - Melia Danang Beach Resort

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

We are looking for Executive Assistant Manager (EAM) - Melia Danang Beach Resort

Mission:

To provide support to the General Manager in the execution of tasks assigned to him/her and with a focus on the management of the Hotel's operational departments, with the aim of maximizing internal and external customer satisfaction.

What will you have to do?

Operations
•    Support General Manager in executing action plans to optimize operations and enhance guest satisfaction 
•    Coordinate with departments to ensure smooth daily operations 
•    Participate in the hotel’s operating committee 
Finance
•    Provide input for forecasting and align operations with KPIs 
•    Support operational audits and ensure compliance with standards 
Sales & Revenue
•    Assist in upselling activities (Spa, Recreation, Laundry, Transportation) to drive revenue 
•    Support sales activities, site inspections, and event delivery 
Product & Brand
•    Handle guest feedback, complaints, and ensure service quality 
•    Support marketing plans, brand programs, and SOP implementation 
•    Enhance guest experience across all touchpoints 
Rooms Division
•    Support supervision of housekeeping, front office, and related areas 
•    Ensure service standards and coordination across departments 
Food & Beverage
•    Assist in maintaining F&B service standards and daily operations 
•    Support revenue optimization and hygiene compliance 
Human Resources & Loyalty
•    Participate in service culture and brand training programs 
•    Support loyalty initiatives and ensure guest satisfaction 
Sustainability
•    Contribute to sustainability initiatives and projects 
Health & Safety
•    Ensure compliance with safety procedures and regulations 
•    Participate in training, risk assessments, and emergency preparedness 

What are we looking for?

•    Having knowledge of hotel operations, Rooms and knowledge of all operational positions of a hotel. 

•    Demonstrated knowledge of Human Resources Management and Talent Development. 

•    Knowledge of IT tools used in Hotel Management. 

•    Total geographic availability. 

•    International experience. 

•    Leadership, autonomy, strategic vision and solvent social skills. 

•    Attention to detail and passion for excellence. 

•    Dynamic and warm person, with a host profile and ability to lead the operations front and the guest center

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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