Hotel Manager - Melia Vinpearl Phu Ly

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

We are looking for Hotel Manager - Melia Vinpearl Phu Ly (Ha Nam, Vietnam)

Mission:

Responsible for the planning, coordination, supervision and analysis of results of all the operational departments of the Hotel, guaranteeing its budgeted profitability and maximizing in-house revenues, ensuring compliance with Brand NPS and customer satisfaction.

It directly manages the Operating Committee, other employees and hotel customers, ensuring compliance with the policies and procedures of Meliá Hotels International, goals and objectives established by Hotel Operation and Hotel Services

Main responsibilities:

- Work closely with the Cluster General Manager to actively manage key property matters including capital projects, service quality, and refurbishment plans.
- Support the development and execution of meaningful, achievable budgets and both short-term and long-term strategic goals of the hotel.
- Provide strong leadership to the Executive Committee and Heads of Department to ensure revenue, quality, staff satisfaction, and guest satisfaction targets are achieved and exceeded.
- Plan, direct and coordinate service delivery across all operational departments to consistently surpass guest expectations and brand standards.
- Ensure effective cost control across operational departments; regularly analyze performance results and implement corrective actions where necessary.
- Drive continuous improvement through internal and external audits, ensuring compliance with brand and regional business initiatives.
- Lead, coach and develop Heads of Department through objective setting, talent development, and succession planning.
- Actively seek and respond to guest feedback to achieve high levels of customer satisfaction and positive outcomes.
- Conduct regular briefings and communication meetings with the HODs team to ensure clear alignment on operational goals.

Main requirements:

- Bachelor’s Degree in Hospitality Management or related fields.
- Local experience is required.
- Minimum 02 years’ experience in a similar position (or at least 02 years as Operations Manager within Melia Hotels International for internal candidates).
- Strong knowledge of hotel operations and service standards.
- Excellent leadership, strategic thinking, and analytical skills.
- Strong commitment to service excellence and brand standards.
- Fluent in English and Vietnamese (additional language is a plus).
- High level of relationship-building, teamwork, and proactive mindset toward excellence.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “Very Inspiring People“, follow us on: 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR