Executive Housekeeper - Melia Serenity Cam Ranh Beach Resort

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

We are seeking a Executive Housekeeper to join our team at Meliá Serenity Cam Ranh Beach Resort, based in Cam Lam, Khanh Hoa (Vietnam).

MISSION

Executive Housekeeper is responsible for all administrative and operational tasks within the housekeeping department. This role ensures that guest rooms and public areas meet hotel and brand standards, cleaning procedures are carried out efficiently, and departmental costs are effectively managed, while delivering the highest level of guest satisfaction.

KEY RESPONSIBILITIES

• Lead, train, and supervise housekeeping staff (room attendants, laundry, and public area cleaners).
• Plan schedules, assign duties, and ensure smooth workflow.
• Maintain cleanliness and order in all guest rooms, public areas, and back-of-house areas.
• Conduct regular inspections and ensure compliance with hygiene standards.
• Manage inventory, ordering, and cost control of cleaning supplies, linens, and equipment.
• Implement training programs and promote safety, hygiene, and proper equipment use.
• Handle guest requests and complaints promptly and courteously.
• Monitor departmental expenses and implement cost-saving initiatives without compromising quality.

REQUIREMENTS

• University degree or higher in tourism, hospitality, or related field preferred.
• Minimum 2 years in a similar hotel management role.
• Knowledge of hotel operations, PMS systems, and check-in/check-out procedures.
• Strong skills in guest complaint handling and response.
• Fluency in Vietnamese (written and spoken) and advanced English.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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