Reservation Manager - Melia Serenity Cam Ranh Beach Resort

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

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• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

We are seeking a Reservation Manager to join our team at Meliá Serenity Cam Ranh Beach Resort, based in Cam Lam, Khanh Hoa (Vietnam).

MISSION

To implement strategic and effective yield management practices and actively contribute to revenue growth through the efficient leadership of the Reservations Department. This role plays a crucial part in supporting the Sales & Marketing function by providing accurate, up-to-date information on both the internal reservation status and the external market environment in which the hotel operates.

MAIN RESPONSIBILITIES

• Oversee the day-to-day operations of the Reservations Department.
• Manage room inventory, including allocation and reservations, to maximize revenue and manage blackout dates.
• Monitor sales programs, promotions, and advertising campaigns, and provide relevant feedback to appropriate departments.
• Supervise the tracking and maintenance of guest history data by the Front Office team.
• Create and manage allotments effectively.
• Ensure the accuracy and completeness of guest history records and client profiles in the database.
• Monitor and track market codes to support revenue strategies.
• Load and maintain room rates in the Meliá reservation system, ensuring compliance with corporate guidelines.
• Collect, maintain, and distribute relevant data and information from internal and external sources (e.g., consultants, economic forecasts).
• Manage hotel bank and GDS close/open dates, where applicable.
• Prepare and submit end-of-month sales reports.
• Ensure all group bookings are properly contracted.
• Access, analyze, and interpret sales and marketing data to support decision-making.
• Perform other duties as assigned by Management, as required.

MAIN REQUIREMENTS

• Bachelor’s degree required; a Master’s degree or postgraduate qualification in Marketing is an advantage.
• Minimum of 3 years of experience in a similar role within large hotels or international companies.
• Strong understanding of local culture and international service standards to deliver effective client solutions.
• Fluency in English and Vietnamese (both written and spoken)

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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