Executive Assistant Manager (in charge F&B) - Gran Melia Xian

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We are looking for Executive Assistant Manager (in charge F&B) - Gran Melia Xian (China)

Mission:

To provide support to the GM in the execution of tasks assigned to him and with a focus on the management of the Hotel's F&B departments, with the aim of maximizing internal and external customer satisfaction.

Main responsibilities:

OPERATIONS
运营

    Provides support to the GM in the implementation in their business units of the defined action plans, executing the tasks that have been assigned, to optimize the operation and customer satisfaction, with supervision of their results.
为总经理提供支持，协助在其业务部门实施既定的行动计划，执行分配的任务，以优化运营和客户满意度，并监督其结果。
    Supports in its coordination with the hotel's operational departments based on the guidelines or guidelines received from the GM. You can provide feedback to the GM. 
根据从总经理处收到的指导或指示，支持与酒店相关部门的协调工作，并向总经理提供反馈
    Member of the hotel's operating committee and ensures the operational excellence of FB together with GM.
 作为酒店运营委员会的成员，与总经理一起确保餐饮部的运营卓越性

ECONOMIC-FINANCIAL
财务

    Provides feedback to the GM information about the FB departments to include in the projection based on your previous experience.
向总经理提供有关餐饮部的信息反馈，以便根据以往经验纳入预测。
    Based on the KPIs and indications received (with guides or guidelines in those of greater complexity), it is operationally aligned with the goals set.
根据收到的关键绩效指标（KPI）和指示（在更复杂的情况下提供指导或指南），确保运营与设定的目标一致。
    Participates in operational audits ensuring compliance with the different programs and the standards of FB Audits. 
参与运营审计，确保遵守不同的计划和餐饮相关的运营审计标准。

SALES & REVENUE 
销售与收入

    Participates in the implementation of In-house Sales / Upselling actions in daily operations, to improve revenues, as well as the financial result of the hotel, with supervision of its results.
参与在日常运营中实施内部销售/升级销售行动，以提高收入及酒店的财务业绩，并监督其结果。
    Supports the GM and sales team in inspection visits where their assistance is required, ensuring their success.
在需要协助的检查访问中，支持总经理和销售团队，确保其成功。
    Supports the teams in the delivery of the event and achieve customer satisfaction, based on detailed guides or guidelines. 
根据详细的指导或指南，支持团队交付活动并实现客户满意度。

PRODUCT & BRAND MANAGEMENT
产品与品牌管理
    
    Attends to the customer at the hotel: follow-up of complaints and incidents of FB, acting based on instructions and procedures. 
 在酒店接待客户：跟进与餐饮相关的投诉和事件，根据指示和程序采取行动。
    Supports in the implementation of the Hotel FB's Marketing and Communication Plan.
支持酒店餐饮营销和沟通计划的实施。
    Participates in the implementation of brand programs, with supervision of their results. 
参与品牌计划的实施，并监督其结果。

    Supports HODs and GM in the adaptation and development of SOPs in the business unit, aligning them with Brand standards and Operational needs.
支持部门负责人和总经理在业务单元中调整和开发标准操作程序（SOP），使其符合品牌标准和运营需求。
    Supports GM in coordinating the operation of FB including the Guest Experience vision in sensory architecture, music, Setups, etc.
支持总经理协调餐饮区域的运营，包括在感官架构、音乐、布置等方面的宾客体验愿景。

FOOD & BEVERAGE
餐饮
    Provides support in the implementation of the standards of products, services and F&B attributes defined by Hotel Services with supervision over their results. 
支持实施由酒店服务部门定义的产品、服务和餐饮属性标准，并监督其结果。
    Provides support in the daily operations of M&B, with the aim of maximizing customer satisfaction, based on detailed procedures or guidelines.
根据详细的程序或指南，支持餐饮的日常运营，旨在最大化客户满意度。
    Supports GM and in ensuring the profitability of F&B departments and maximizing in-house revenues.
支持总经理,确保餐饮部门的盈利能力，并最大化内部收入。
    Supports compliance with and follow-up of hygienic-sanitary audits of kitchens and facilities and of the incidents detected, supervise compliance with the defined action plan
支持遵守并跟进厨房和设施的卫生审计及发现的事件，监督既定行动计划的执行情况。.

HUMAN RESOURCES
人力资源

    Participates in the hotel team's service culture and brand induction sessions.
参与酒店团队的服务文化和品牌入职培训。

LOYALTY
忠诚度

    Provides support for fidelity trainings to take place.
支持忠诚度培训的开展。
    Ensures the customer experience and satisfaction in the loyalty program, ensuring the delivery of benefits , based on detailed guides or guidelines. 

Main requirements:

• Diploma or degree in Tourism or equivalent.
• English - Good level, written & spoken
• Spanish - knowledge is not a must but will help embody & communication of Company culture.
• F&B industry background
• Dynamic and warm person, with a host profile and ability to lead the FB operations front and the guest center.
• 1-2 years of experience as an Executive Assistant Manager or similar in luxury hotel.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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