Hotel Manager - Melia Vinpearl Tay Ninh

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We are looking for Hotel Manager - Melia Vinpearl Tay Ninh

Mission:

Responsible for the planning, coordination, supervision and analysis of results in all the hotel operational departments, guaranteeing their profitability, maximizing in-house revenue and ensuring Brand NPS/ QPI compliance and customer satisfaction.

Directly manages the hotel Operating, hotel employees and customers, ensuring compliance with Meliá Hotels International policies and procedures and the goals and objectives defined by Hotel Services

Main responsibilities:

OPERATIONS

STRATEGY 
    Has an overall vision of operations and the customer experience in hotel
    Provides input from operations management and is informed about the Action Plan to ensure its implementation in the hotel.
    Responsible for the implementation of action plans in their business units to optimise operations and customer satisfaction.
    Participates in the Meetings of the Executive Committee of its Operations Center, gathering the vision, objectives and action plans to be implemented and executed in the daily operation of the hotel.
    Leads the hotel's Annual Action Plan.
    Communicates any opportunities for growth in the hotel portfolio to a higher level.
    Enabled to represent the hotel before official bodies.
    Integrates the sustainability strategy set by the company into the performance and operations of the hotel unit, ensuring the implementation of the defined initiatives, attributes or projects, communicating the detected ESG opportunities and ensuring the measurement of non-financial reporting indicators.
OTHER DEPARTMENTS

    Informed about any technical incidents, including those related to the continuity of supplies in the hotel’s key facilities (air-conditioning, hot and cold water, electricity supply, etc.) and actively coordinates resources for their resolution.
    Is aware of the hotel Preventative Maintenance Plan and the incidents detected in technical audits and the actions to resolve them.
    Ensures monitoring and compliance with hygiene-sanitary audits in kitchens and other facilities and supervises compliance with the action plan to resolve any incidents.
    With regard to procurement, contributes their know-how and reports on the service levels offered by suppliers
    Supervises the accommodation area (cleaning of rooms, public areas, laundry, reception and concierge) as well as the food and beverage area in order to comply with their standards, policies and procedures.
ECONOMIC FINANCIAL
    Participates in the preparation of budgets for operational departments. Implements corrective actions in operations based on deviations.
    Participates in operational audits and ensures mandatory compliance with the Stay Safe programme and the standards of Operational Audits. Receives the results of audits in the hotel to define an action plan and resolve incidents.
    Daily signature of hotel cash controls. 
    Detects investment opportunities or needs to pass on to CGM, and also detects investment needs to mitigate risks related to energy and/or environmental issues to pass on to CGM.
SALES & REVENUE
    Attend the Performance meeting in order to be informed and aligned regarding the commercial strategy, segmentation and planned pricing, as well as contribute its vision and operational experience.
    Defines and implements sales and upselling actions to increase revenue and the financial result of the hotel.  Ensures their implementation in daily operations.
    Supervises and validates the action plan to generate business from social events and meetings with or without overnight stays defined by Sales team.
    Ensures customer satisfaction during group stays or events.
PRODUCT & BRAND MANAGEMENT
    Customer service in the hotel, follow-up of complaints, incidents, customer satisfaction. Supports GEX  in the action plan to improve results.
    Ensures compliance with customer satisfaction objectives, as well as the image and standards of its hotel.
    Identifies key partners for the contribution of value both at the product and experiential level in its business unit.
    Manages at an operational level the relationship with outsourced partners, as well as their relationship with the hotel departments involved.
FOOD & BEVERAGE
    Oversee the implementation of the product, service and F&B attribute standards as defined by Hotel Services.
    Responsible for the planning, coordination, supervision and performance analysis of all the Hotel's operations departments (including F&B) ensuring the satisfaction of both internal and external customers.
    Responsible for ensuring the profitability of the operational departments and maximising in-house revenue, leading the upselling action plan and the delivery of the set targets.
    Supervise the execution of F&B related activities and events in the hotel.

HUMAN RESOURCES 
    Receives potential candidates for HoDs and validates the final candidate. Supports HoDs in the validation of the candidates for Assistant HoDs in the hotel and is informed about candidates for general staff positions.
    Responsible for onboarding in the hotel with the support of HR and the HoD, ensures compliance with the entire onboarding process for HoDs and general staff.
    Responsible for the implementation of Melia, Let’s Talk, attendance and follow-up. 
    Follows the procedures defined by Labour Relations in carrying out dismissals in person of any hotel team member.
    Participates in the service culture and brand induction sessions of the hotel team, being the host of them.
    Identifies training needs at the service level for the hotel team.

Main requirements:

• Education: University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies).
• Languages: fluent Vietnamese & English in both speaking & writing
• Hostess profile, person be able to be front the operations and guest focus.
• Warm and dynamic person.
• Attention to detail & a passion for excellence.
• Proficient in Microsoft Office.
• Functional knowledge of all department operations.
• International experience is preferred.
• A minimum of 4 years of experience as a Hotel Manager or Resident Manager.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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