ASSISTANT IT MANAGER

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

We are an international four-star lifestyle hotel in Cheras, Kuala Lumpur, Malaysia.

ASSISTANT IT MANAGER (REPORTING TO THE FINANCIAL CONTROLLER)

The Assistant IT Manager is responsible for overseeing the daily operations of the hotel's IT infrastructure, ensuring seamless connectivity and system performance for both guests and internal departments. This role combines technical execution with a lifestyle-oriented approach to service, aligning with the "Stay Curious" philosophy of the INNSiDE brand. You will act as the primary point of technical support while assisting in the implementation of corporate IT strategies and security protocols. 

Key Responsibilities

1. Systems & Infrastructure Management

• Maintain and troubleshoot Hotel Management Systems (PMS, POS, IPTV, and Back Office systems).

• Ensure 24/7 stability of the guest Wi-Fi network and internal local area networks (LAN/WAN).

• Manage server administration, including backups, security patches, and hardware maintenance.

• Oversee the telecommunications systems and mobile integration for guest services.

2. Guest & Staff Support

• Provide rapid-response technical support for guest-facing technology (in-room media, meeting room AV setup and etc

• Conduct IT orientation and training for new team members to ensure proficient use of internal software.

• Manage the IT Helpdesk, prioritizing tickets based on operational impact.

3. Security & Compliance

• Ensure strict adherence to Meliá Hotels International IT policies and Data Protection regulations.

• Monitor firewall performance and endpoint security to prevent unauthorized access or malware.

• Assist in periodic IT audits and maintain updated inventory records of all hardware and software licenses.

4. Project Coordination & Administration

• Assist the Cluster IT Manager in budgeting for hardware upgrades and software renewals.

• Coordinate with third-party vendors for maintenance contracts and equipment procurement.

• Support the implementation of new digital initiatives and lifestyle technology enhancements unique to the INNSiDE brand.

Requirements

• Experience: Minimum of 3–5 years in IT operations, preferably within the hospitality industry or a high-volume service environment.

• Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field.

• Technical Skills: * Proficiency in Windows Server environments, Networking (Cisco/HP), and Virtualization.

  • Experience with Hospitality systems (e.g., Opera PMS, Simphony POS) is highly advantageous.

• Competencies: * Strong problem-solving skills with the ability to work under pressure.

  • Excellent communication skills in English and Bahasa Malaysia.

  • A proactive "can-do" attitude that fits a modern, lifestyle hotel culture.

• Availability: Flexible schedule to support 24/7 hotel operations, including weekends or public holidays when necessary.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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